Steele Pediatric Dentistry

 

Scheduling Appointments

 We know that you are busy; our office will make every effort to schedule your child’s appointment for a time that is convenient to your schedule. Children under the age of 5 are generally seen in the mornings or early afternoons as to not interfere with nap or meal time. Morning appointments are ideal for this age group as they are fresher, allowing our staff to work more slowly and delicately. Certain other procedures should also be done in the morning when available, such as extractions, multiple restorations, and/or assistance from nitrous oxide.

 Your scheduled appointment is specifically reserved for your child. We ask that you please notify our office at least 24 hours in advance if you need to cancel or reschedule the time. A broken appointment fee will apply because another patient who needs our care could have been scheduled if we had been given sufficient time to notify them. We are aware that unforeseen events sometimes require missing an appointment, but please contact our office immediately if such a situation does arise.

Utilizing Insurance Benefits

Our office is committed to helping you maximize your family’s dental insurance benefits, but some treatments are beyond the scope of what the plan will cover. Our administrative staff works hard to accurately determine your portion of the cost of treatment, but there are often some variances that cannot be foreseen. Our office is proud to be preferred providers for the following dental insurance carriers: 

  • Ameritas
  • Cigna
  • Delta Dental
  • Dental Network of America
  • Dentegra
  • DenteMax
  • Guardian
  • Humana
  • MetLife
  • Principal
  • UniCare
  • United Healthcare (PPO)
  • United Concordia
  • West Virginia Medicaid
    • Mountain Health Trust
    • Coventry Cares of West Virginia
    • UniCare of West Virginia
    • Molina Medicaid of West Virginia
    • West Virginia CHIP

We are happy to file the claim on your behalf and we allow 30 days for them to render payment. After 60 days, you are responsible for the entire balance paid in full. If there ever is a credit due to you, we will handle that as soon as we discover the difference. It is important to note that while we will be happy to file your dental claim, we are not responsible for how your plan is administered and what benefits are covered.

Making Payments


Your estimated portion is due at the time of service, and payments can be made via cash, check, and most major credit or debit cards, and payment plans are available through CareCredit.com . We understand that unexpected medical and dental bills can sometimes cause financial strain. If such a situation does arise, please contact our administrative team at (304) 243-5437. As long as you keep the lines of communication open, our staff is willing and able to arrange an acceptable payment agreement.

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